Terms & Conditions

MyApartmentCare is an apartment management platform designed to help residents, apartment administrators and security teams manage everyday community activities.

• Maintenance payments, payment status and verification.
• Monthly expenses and maintenance-related records.
• Visitor management and visitor records.
• Complaints, help requests and apartment alerts.
• Amenity bookings and other enabled community features.
• Resident, administrator and security management based on assigned access.

Available features may differ between apartments, user roles, devices or application versions.

You are responsible for providing accurate account information and for helping keep access to your MyApartmentCare account secure.

• Provide correct and up-to-date information.
• Keep your registered mobile number and device secure.
• Do not knowingly allow unauthorized persons to use your account.
• Inform the appropriate apartment administrator when account information needs to be corrected or updated.
• Use only the account, apartment and role assigned or authorized for you.

Access to a specific apartment community and its features is managed according to the apartment setup, your assigned role and the permissions enabled for that community.

Apartment administrators are responsible for managing community information, residents, security users, maintenance settings and other administrative records available through MyApartmentCare.

MyApartmentCare may provide features for recording, submitting, processing or verifying apartment-related payments.

• Payment methods available to you depend on the options enabled for your apartment.
• Users should review the amount, month and payment details before submitting a payment.
• Manual payment proofs may require review and approval by an authorized apartment administrator.
• Online payments may be processed through third-party payment service providers and may also be subject to their terms.
• Apartment administrators remain responsible for configuring maintenance amounts, due dates, late fees and related apartment settings.

Users must use MyApartmentCare responsibly and only for legitimate apartment and community-related purposes.

• Provide accurate visitor, payment, profile and apartment-related information.
• Review important details before submitting requests or records.
• Respect the privacy and rights of residents, visitors, administrators and security staff.
• Follow applicable apartment rules and lawful instructions from authorized apartment management.
• Report suspected unauthorized access or misuse through the available support process.

You must not misuse MyApartmentCare or use it in a way that may harm the service, another person or an apartment community.

• Do not submit intentionally false, misleading or fraudulent information.
• Do not attempt to access accounts, apartments, records or features without authorization.
• Do not interfere with, damage, overload or attempt to bypass the security of the application or website.
• Do not misuse visitor information, payment records or personal information available through the service.
• Do not use MyApartmentCare for unlawful, abusive or harmful activities.

Some MyApartmentCare features may depend on third-party services such as payment processing, authentication, notifications, hosting or other technology services.

Your use of a third-party service may also be subject to that provider's terms, policies and service availability. MyApartmentCare does not control every action, interruption or policy of an independent third-party provider.

We work to keep MyApartmentCare available and reliable, but uninterrupted or error-free operation cannot be guaranteed at all times.

Features may occasionally be unavailable because of maintenance, updates, network conditions, third-party services, technical issues or circumstances outside our reasonable control.

MyApartmentCare provides technology to help apartment communities organize and manage information and activities. Information entered by residents, administrators, security staff or other authorized users may not be independently verified by MyApartmentCare.

Users and apartment administrators should verify important payment, visitor, maintenance, financial and community information before relying on it for important decisions.

To the extent permitted by applicable law, MyApartmentCare is not responsible for disputes or losses arising solely from inaccurate information provided by users, apartment decisions, unauthorized user actions, third-party services or events outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any responsibility that cannot legally be excluded or limited under applicable law.

Access to MyApartmentCare may be restricted, suspended or removed when reasonably necessary to protect the service, respond to misuse, comply with legal requirements or reflect changes to a user's apartment membership or authorization.

Apartment administrators may also manage community access according to legitimate apartment administration requirements and the permissions available to them.

We may update these Terms & Conditions when MyApartmentCare features, practices or applicable requirements change.

The latest version will be published on this page with an updated date. Important changes may also be communicated through the application or another appropriate channel.

If you have questions about these Terms & Conditions or need help with MyApartmentCare, please contact us.