Your Privacy Matters to Us.

We may collect information that is needed to provide and manage apartment services.

• Account information: name, mobile number, apartment, flat number and user role.
• Resident details: owner or tenant information and other details provided for apartment management.
• Visitor information: visitor name, type, visit details, entry records and related information entered through visitor features.
• Maintenance information: maintenance status, payment details, payment references and payment proof uploaded by users.
• Apartment records: expenses, maintenance adjustments, amenity bookings, complaints, support requests and related activity.
• Security records: visitor records, alerts and information entered by authorized security users.
• Technical information: basic device, application and usage information needed for security, troubleshooting and service operation.
• Communications and requests: information you provide when raising complaints, support requests, profile updates or account deletion requests.
• Information you choose to provide: other details, notes or files submitted while using an available MyApartmentCare feature.

We use information mainly to provide and improve MyApartmentCare services.

• Provide apartment management features available to your user role.
• Manage residents, admins, security staff and apartment records.
• Process and track maintenance payments and payment verification.
• Manage visitors, visitor records and apartment entry information.
• Manage monthly expenses, maintenance adjustments and amenity bookings.
• Handle complaints, help requests, alerts and important apartment updates.
• Maintain service security, prevent misuse and troubleshoot technical issues.
• Improve the reliability and usability of MyApartmentCare.
• Communicate service-related information, confirmations, reminders or important operational updates when applicable.
• Comply with applicable legal obligations and respond to valid requests from authorized authorities when required.

We do not sell your personal information. Information may be shared only when it is needed to operate the service or when required by law.

• Within your apartment: relevant information may be visible to authorized residents, admins or security users based on their role and feature access.
• Service providers: information may be processed by trusted technology or payment service providers when required to deliver a feature.
• Legal requirements: information may be disclosed when required by applicable law, regulation or a valid legal request.
• Safety and protection: information may be used or disclosed when reasonably necessary to protect users, the service or apartment operations.
• Business or service changes: if the service structure changes in the future, information may be transferred where reasonably necessary, subject to applicable requirements and appropriate safeguards.

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, alteration or disclosure.

• Role-based access helps limit features and information to appropriate users.
• Authentication and verification controls are used for account access.
• We work to keep application and backend systems protected and maintained.
• Access to sensitive administrative functions is limited to authorized users.
• Reasonable safeguards are used for data transmission, storage, monitoring and service maintenance where applicable.
• Users are responsible for keeping access to their registered mobile number, device and account secure.

We keep information only for as long as reasonably needed to provide the service, maintain apartment records, meet legal requirements, resolve disputes and protect the security of MyApartmentCare.

Retention periods can differ depending on the type of information, the purpose for which it is maintained, apartment record-keeping needs and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to technical, legal and operational requirements.

Depending on applicable law and your account type, you may request help with your personal information.

• Request access to or correction of personal information associated with your account.
• Request an update when your account information is incorrect or outdated.
• Request account deletion through the available MyApartmentCare process.
• Contact us with questions or concerns about how your information is handled.
• Request clarification about the information associated with your account or the process available for exercising a privacy-related request.

MyApartmentCare is designed for apartment management and is not intended for children to independently create or operate apartment management accounts.

If information relating to a child is entered as part of legitimate apartment administration, the responsible adult or apartment administrator should ensure that it is appropriate and permitted under applicable requirements.

We may update this Privacy Policy when our application, features, practices or legal requirements change.

When the policy is updated, the latest version and its updated date will be published on this page. Important changes may also be communicated through the application or other appropriate channels.

If you have questions, concerns or requests related to this Privacy Policy or the handling of your information, please contact MyApartmentCare.